Terms of Service

1. General provisions

These Terms set out the rules for using the Runvolo app for iPhone and Apple Watch and the runvolo.com and konto.runvolo.com websites (together: the service). They are terms for the provision of services by electronic means within the meaning of the Polish Act on the Provision of Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną).

Service provider: IT Kreatywni, [to be completed: registered office address], tax ID (NIP) [to be completed: tax ID (NIP)], [to be completed: KRS or REGON number]. Contact: kontakt@runvolo.com.

• App: the Runvolo app for iPhone and Apple Watch.
• Account: a user account in the service, created with an e-mail address or through Sign in with Apple.
• User (you): a natural person who uses the service; a consumer is a user who enters into an agreement not directly related to their business or professional activity.
• Free: the free scope of the service. Premium: a paid subscription with additional features.
• Coach: features that automatically comment on workouts, explain recommendations and answer questions, by voice too — in the app on your device. The coach is a program, not a person.
• Plan: a training plan created by a rules engine based on your data and goals.

2. Nature of the service, health and liability

Runvolo is a training app for people who want to run. It is not a medical device and is not intended to diagnose, treat, monitor or prevent any disease.

• Runvolo does not give medical advice, does not diagnose and does not replace a doctor, physiotherapist or coach.
• Before you start training, especially after a break, with a medical condition, during pregnancy or while taking medication, consult a doctor. Do not use the plan if a doctor has advised you to limit physical exertion.
• You train at your own risk. You decide whether, when, where and how hard you train. Listen to your body: the plan is a suggestion, not an obligation.
• If you notice worrying symptoms, such as chest pain, shortness of breath, dizziness, palpitations or fainting, stop exercising immediately and contact a doctor. In an emergency, call 112.
• Data, readiness scores, zones, predictions and recommendations are for information only. They are based on measurements from devices (watches, phones, heart rate sensors, GPS), which may be inaccurate, incomplete or delayed.
• The coach’s answers are generated automatically and may contain errors. The plan changes only after you accept the change.
• Run safely: watch out for traffic, the weather and your surroundings. Do not look at the screen when the situation on the road requires your attention. Voice prompts are there to support you, not to give you orders.
• Sharing your location with people close to you during a run is a planned feature — it does not exist yet, and when it arrives it will not be an emergency service. In an emergency, call 112.

When you create an account, you confirm that you know these rules. They do not limit your consumer rights or our liability that, under the law, cannot be excluded or limited (section 10).

3. Technical requirements

• An iPhone with iOS 18 or later; an Apple Watch is optional.
• Recording and analysis work without the internet, because we store data on your device. The internet is needed to sign in, to connect to external services, for Premium sync, challenges and invitations.
• Account website: an up-to-date browser with the strictly necessary cookies enabled (described in the Cookie Policy).
• Integrations require accounts with external services (e.g. Strava, Garmin Connect).

4. Account and acceptance of the Terms

• You create an account with an e-mail address or through Sign in with Apple. The service is for people aged 16 or over.
• Before you create an account, you accept these Terms and the Privacy Policy and separately confirm the safety rules in section 2. We record the version of the Terms and the date of acceptance.
• The agreement for the provision of the service is concluded when you create the account, for an indefinite period.
• You keep your sign-in details confidential and do not share your account with other people.
• You can delete your account at any time in the app or at konto.runvolo.com.

5. Scope of the Free and Premium services

The scope of the Free and Premium versions is described in the pricing at runvolo.com/en/pricing. We may develop the features; we will not restrict, without notice, features you have paid for in the current billing period.

In the Free version, your workouts and health data are stored only on your device. Premium includes end-to-end encrypted sync of your runs, plan and profile between your iPhones, which you turn on yourself. The key exists only on your devices, in your iCloud Keychain (if you use it) and in the recovery code, which you keep yourself. We have no access to this key and cannot recover your data if you lose all your devices, access to your iCloud Keychain and the recovery code.

Private challenges (in the Free version too): you create a challenge with a shared goal — kilometres, runs or active days, up to 92 days — and invite up to 20 people with a code. Participants see each other’s aliases and — only for those who turned it on — a progress total capped at the goal. A challenge has no ranking. You choose your alias yourself; it must not infringe other people’s rights. A challenge disappears 30 days after it ends.

Invitations: a person who enters your code within 14 days of creating their account gets an App Store offer code for the Premium period described in the app. You get such a code when the person you invited pays for Premium for the first time (at most 10 codes a year). You redeem the code in the App Store under Apple’s terms; after the offer period, the subscription renews at the App Store price unless you cancel it earlier. The codes have no cash value, depend on the available pool, and we may refuse them in case of abuse, e.g. creating accounts only to get a code.

6. Subscription and payments

• You buy Premium in the app through the App Store; payments, renewals and refunds are handled by Apple under its own terms.
• Trial period: 14 days free of charge. The subscription renews automatically unless you cancel it at least 24 hours before the end of the period.
• You see the price in the app before you buy; the price shown by the App Store applies.
• If you are a consumer, you may withdraw from the agreement for the provision of a digital service within 14 days of concluding it, without giving a reason. You request a refund of the subscription payment from Apple (reportaproblem.apple.com); you may also send your statement of withdrawal to pomoc@runvolo.com.
• Cancelling Premium does not delete your data: you go back to the Free version.

7. External services

Integrations with Strava, Garmin, Apple Health and other services are also subject to their terms. We connect to them only through official interfaces. The availability of integrations depends on the providers; changes they make may affect how features work.

8. Your content

The rights to your routes, workout names, notes and share images remain with you. Your content is stored on your device; in Premium, once you turn on sync, we store encrypted copies of it that we cannot read. Share images (stickers and cards) are made by the app on your phone, and you decide where to post them. You grant us a licence only to the extent needed to provide the service (storing and transferring the encrypted copies, and showing your alias and shared progress to the participants of your challenges).

9. Rules of use

The following is prohibited: providing unlawful content, circumventing security measures and limits, automated downloading of data from the service, decompiling to the extent not permitted by law, and impersonating other people. Report security vulnerabilities to bezpieczenstwo@runvolo.com.

10. Liability

• We take care that the service works correctly and without interruptions, but we do not guarantee that it will be available without interruption (e.g. maintenance work, failures of networks or external services). We announce planned interruptions in advance when possible.
• Recommendations, readiness scores, plans and the coach’s answers are for information only (section 2). To the extent permitted by law, we are not liable for the consequences of training decisions made against a doctor’s advice, despite worrying symptoms or contrary to the rules in section 2.
• To the extent permitted by law, we are not liable for the inaccuracy of measurements taken by external devices and services (watches, sensors, GPS) or for interruptions in those services.
• Towards consumers, we do not exclude or limit liability that the law does not allow to be excluded or limited, in particular for damage caused intentionally, for personal injury (to life or health) caused through our fault, or for a lack of conformity of the digital service with the agreement. The provisions of this section do not affect these rights.
• We are liable for a lack of conformity of the digital service with the agreement under the Polish Consumer Rights Act (ustawa o prawach konsumenta); you report it in the same way as a complaint (section 11).

11. Complaints

You submit complaints to pomoc@runvolo.com or in the app (Profile → Help and contact). Describe the problem and give the e-mail address of your account. We confirm receipt within 2 business days and reply to the complaint within 14 days at the latest. Complaints about App Store payments are handled by Apple.

12. Termination of the agreement

You terminate the agreement by deleting your account. We then immediately delete all your data from our server, and it disappears from the encrypted backups after 14 days at the latest. Data stored on your device is deleted by the app when you delete your account, or by deleting the app itself. We may terminate the agreement for important reasons (e.g. a serious breach of the Terms) with 14 days’ notice and subject to consumer rights.

13. Changes to the Terms

We may change the Terms for important reasons (e.g. changes in the law, new features, security). We will inform you about changes in the app and by e-mail at least 14 days in advance. Each version is dated; you accept a new version in the app or on the account website. If you do not agree, you can delete your account before the changes take effect.

14. Governing law and disputes

Polish law applies, without prejudice to the mandatory consumer protection rules of the consumer’s country of residence. A consumer may use out-of-court dispute resolution, e.g. the help of a municipal or district consumer ombudsman or a regional inspectorate of the Trade Inspection (Inspekcja Handlowa).

15. Contact

• General matters: kontakt@runvolo.com.
• Support and complaints: pomoc@runvolo.com.
• Personal data: prywatnosc@runvolo.com.
• Postal address: IT Kreatywni, [to be completed: registered office address].
• We reply within 2 business days.