Your data
Delete your account and data
You can delete your Runvolo account and all related data at any time. Your runs and health data are stored on your phone; on the server we keep only your account and what connections need. Here are three ways.
1. In the iPhone app
- Open Runvolo and go to the Profile tab.
- Choose Privacy and data → Delete account.
- Confirm. Done.
2. On runvolo.com
Sign in with the same account (Apple or e-mail), open “Account” and choose “Delete account and data”.
Sign in to delete your account3. Without access to your account
From the e-mail address of your account, write to prywatnosc@runvolo.com with the subject “Account deletion”. We reply within 2 business days and, once we confirm it’s you, delete your data from the server straight away; it disappears from encrypted backups within 14 days. To remove data stored on your phone, delete the app.
What we delete
- Your account, the subscription linked to it and registered devices
- Encrypted Premium backups and events waiting for delivery
- Garmin tokens (after deregistering Runvolo at Garmin) and links to provider accounts
- On the device (when deleting in the app): runs, routes, health data, the plan and Strava tokens, after revoking access at Strava
Good to know
- Deleting your account doesn’t cancel your App Store subscription. Cancel it in iPhone Settings → your name → Subscriptions.
- We delete data on the server straight away. It disappears from encrypted backups within 14 days, when the backups expire.
- Deleting your account deregisters Runvolo at Garmin and erases our Garmin tokens. When you delete in the app, we also revoke Strava access, because its tokens are only on your phone. If you delete your account on the website or by e-mail, revoke Runvolo’s access in your Strava settings.
- Apple keeps billing data under its own rules.