Help
Contact and support
We can help fastest when you write from the app: Profile → Help and contact. We then attach details about your device and sync (with your consent).
Privacy and data
GDPR: access, export, deletion of data, data protection officer.
prywatnosc@runvolo.comWe reply within 2 business days.
Write to us
Common problems
History import isn’t moving
The import runs in the background and resumes automatically. Large histories are imported newest runs first; you can follow the progress in Profile → Import history.
My watch doesn’t sync runs
In Profile → Devices and apps, check that the connection is active and that the permissions you gave the manufacturer include activities; if needed, connect the account again. If your watch sends runs through Apple Health, check that the manufacturer’s app saves them to Health.
I don’t see a readiness score
The score needs sleep and HRV data and a few days to learn your baseline. Until then, the report shows which data is missing.
Apple Watch doesn’t record heart rate
Check the Health permissions for Runvolo on your iPhone and how the watch strap fits. The recording is saved as you go and syncs once the connection is back.